Loyalty
Hassle free exchanges and refunds
Style guidance in every store
Frequently asked questions
How can I check if my nearby store has stock?
To make your shopping experience easier, we offer a convenient tool that lets you check the stock availability of your chosen item.
To find out if your local store has the item you want, simply follow these steps:
- Click on the item you want.
- Select your size on the product page.
- Click the FIND IN STORE option.
- Enter your postcode.
You’ll then see a list of nearby stores and their current stock availability.
What is Click and Collect?
Click & Collect is a free service that allows you to shop online and collect your order from your nominated Forever New store.
Your order is reserved and paid for online, so all you need to do is collect and go.
Once you place your order online at Forever New and select Click & Collect as your delivery option at checkout, we will process it and have it ready for collection within 1–3 business days.
When your order is ready, you will receive an email confirmation. Please present this email in-store when collecting your order. Orders must be collected within 10 days of receiving the collection notification.
*Please note: This service may not be available during busy sale or promotional periods, and not all items are available at every store location.
I have done a Reserve In Store. How long will my items be held?
Once confirmation has been sent, items are held in your selected store until the time you chose when requesting your in-store reservation. If you can't remember what time you selected, simply refer to your confirmation message for all the details.