Forever You Rewards: Terms and Conditions: New Zealand

Forever You Rewards Terms and Conditions – New Zealand 

Forever You Rewards (the “Program”) is a loyalty program which allows members to access various member benefits (described in section 3 below).  The Program is governed by these terms and conditions, and your participation in this Program constitutes your acceptance of these terms and conditions. Membership is completely free of charge. All references to “Forever New”, “we” or “us” means ADTNZ Ltd.  

1. Who can join:  

Membership of the Program is open to residents of New Zealand aged 18 years or over.   

2. How to join:   

To become a member of the Program, please create your loyalty member account by visiting us online at forevernew.com.nz, or ask one of our friendly staff members in-store to set one up for you.  Membership accounts cannot be set up at our concessions (concessions are our retail formats which are located in department stores), and all references in these terms to “in-store” do not include concessions.   

You will need to provide your name and a valid email address to join the Program. You may also provide your mobile phone number, although this is optional, and also your date of birth (which is also optional to join the Program, but is necessary if you wish to be eligible to receive the Birthday Reward (see section 3 below). You will also need to indicate your acceptance of these terms and conditions by ticking the box provided during the online sign up process, or by giving your verbal consent in-store. acceptance of these terms and conditions by ticking the box provided or providing your verbal consent in store. 

We may require you to provide suitable identification at the time of joining the Program or to confirm your identity when redeeming Rewards and Offers or to ensure that your membership is not used fraudulently or otherwise in breach of these terms and conditions.    

3. What are the Rewards? 

Program members are, subject to these terms and conditions and any other expressly stated in relation to the Reward, eligible to redeem the following benefits: 

(a) Welcome Reward: After sign up, receive 10% off any full price purchase from Forever New in-store or online. Offer cannot be used in concessions or on third party websites. Valid for 30 days from issue date. One time use only. Reward not available on sale items, and cannot be used in conjunction with any other offer or promotion. 

(b) Choose Your Sale Day:  If you have spent more than $200 on merchandise (excluding gift cards and after any savings and discounts) within 12 months of the date of each anniversary you joined the Program, you will receive 20% off any single transaction of full priced merchandise of your choice on the day of your choice.  This offer is only available once for each year of your membership. If eligible, this Reward will be loaded onto your account a short time after you have qualified for it. You may redeem this Reward at any time within each year of your membership; the Reward will expire and be forfeited if it is not redeemed within this period.  This reward cannot be used with any other offers. 

(c) Birthday reward: You will receive one (1) $25 birthday discount, which may be redeemed when spending $100 or more on any full priced merchandise (excluding gift cards) of your choice.  This Reward will be loaded onto your account approximately 1 week before your birthday and is valid for 90 days from the date of issue.  This reward cannot be used with other offers. 

(d) Spend and Earn:  You will receive one (1) $50 discount on your next full priced purchase, for every $500 you spend on merchandise (excluding gift cards and after any savings or discounts) within 12 months, commencing on the date you become a member of the Program, and thereafter on each anniversary of your membership.  The Reward is valid for 90 days from date of issue and can only be redeemed on full price transactions of $50 and above.  This Reward will be loaded onto your account after you have spent the qualifying amount.  Your spend balance will revert to zero on each membership anniversary and is not cumulative.  This reward cannot be used with other offers. 

(e) $10 Welcome Offer - Curve only: You will receive a $10 Welcome Voucher for full-price Curve products either online by entering your unique code during checkout or in-store by showing this email to a staff member. This offer is applicable at all Forever New Curve stores and Curve Myer stores and is valid for 28 days from the email's send date. This reward cannot be combined with any other offer. 

(f) Exclusive priority access to Forever New sales; new collections; news and events issued in Forever New’s discretion. 

(g) Invitations to in-store events from time to time issued in Forever New’s discretion if you have consented to us emailing you these communications. 

In these terms and conditions, these benefits are collectively referred to as ‘Rewards’.  Additional Offers and benefits may be issued to some or all members in Forever New’s discretion.  

4. How can I learn about available Program benefits? 

The available Program benefits are described in section 3 above, and you can also access information about these benefits by logging into your account.  

By agreeing to become a member of the Program, you consent to us using the personal information you have provided to us when signing up, to contact you about the Program, including sending you emails and text messages about the Program, including any benefits available, and to assist us in understanding how members use the Program, in assessing the performance of the Program, and the need for any changes or enhancements.  

However, we do not promise that we will always notify you directly (for example, via email or text messaging) about the Program or the Program benefits available, so please check for updates by logging into your account. 

For any Rewards or Offers that involve an invitation to special events or priority access to news, events or sales (or to learn about any other promotions that we may offer from time to time that are not included in the Program), then you will need to ensure that you have opted-in to receiving our marketing communications if you wish to receive all emails or text messages about these.  We will not send you marketing communications that are unrelated to the Program unless you have consented to receive these. 

You can opt-in to or change your messaging settings, or unsubscribe from receiving marketing communications from us at any time by logging into your account, selecting “Marketing Preferences” and following the instructions. Alternatively, you can do so by visiting us in-store and speaking to one of our friendly staff members, or by contacting Customer Care here.  We will also include additional mechanisms for you to unsubscribe from receiving marketing communications where we are required by law to do so.  

For information on how Forever New handles the personal information it collects, please see our privacy policy here. 

5. Terms and Conditions 

(a) Qualifying purchases can only be made at Forever New stores in New Zealand or online at forevernew.com.nz.  Purchases made outside New Zealand or from department stores or third party websites are excluded from the Program.  

(b) Rewards and Offers may only be redeemed at Forever New stores in New Zealand or online at forevernew.com.nz.   

(c) Rewards and Offers are not transferable or exchangeable for cash; are valid for one transaction; cannot be used to buy gift cards; cannot be used to pay delivery fees; are forfeited if the purchase is returned (unless returned because it is faulty or as required by law); and automatically expire on the date specified for that particular Reward. No change will be given for any unused portion of a Reward or Offer.  Lost or stolen Rewards or Offers will not be replaced. 

(d) Forever New reserves the right to amend or stipulate additional terms and conditions for any Program Rewards or Offers, which will be provided at the time of each Reward or Offer. 

(e) Forever New reserves the right to limit the total value of Rewards to $500 per member per annum. 

6. How to earn member benefits 

Every time you shop at Forever New and provide your email address or mobile phone number in store, or make a purchase online at forevernew.com.nz and enter the same email address as that held by Forever New in relation to your membership, or log into your membership account online prior to finalizing your online purchase, the amount of your purchase (excluding any gift card purchases or delivery costs) will be recorded against your membership.  Please allow up to 72 hours for details of your purchase to be allocated to your membership and up to 72 hours for any Rewards or Offers to be issued.   

We will use reasonable efforts to ensure that any eligible purchases are applied to your membership account. However, it is your responsibility to ensure that your contact details for your account are kept up to date, and that you use the same information as that registered for your account when making purchases. If the contact information you provide on making a purchase does not match the information that we hold about you, then your purchase is unlikely to be attributed to your membership, and therefore, will not be eligible for accrual towards member benefits. We cannot be responsible for any failures to attribute any benefits to your membership as a result of any incorrect information that we hold about you or your membership. Please see section 11 for information on how to change your account information. 

Purchases using gift cards, rewards, vouchers or other non-monetary methods as payment do not qualify to earn Rewards or Offers.  

Your loyalty account can hold Rewards and Offers to a maximum total value of $5000 only. 

We may notify you when you become eligible to receive a Reward, however we do not accept liability for any failure to do so.  You may also check if you are eligible to receive a Reward by logging in to your account or checking your balance in store.  The amount of any purchases made using a Reward or Offer will not be added to your account or applied towards the accrual of any other member benefits. 

7. Returns 

If you return any item, the amount of the purchase price will be deducted from your account spend balance.  If you return an item purchased using a Reward or Offer, the Reward or Offer will be forfeited, except where merchandise is returned because it is faulty or otherwise as required by law.  If an item purchased using a Reward or Offer is returned because it is faulty or otherwise required by law, you will be issued with a gift card of equivalent value.  You will be able to keep any Reward or Offer that may have been earned from a purchase that is then returned because it is faulty or as required by law, but the amount of the return will be deducted from your account, which may result in a negative balance. 

8. Limitation of Liability 

Forever New and its associated agencies and companies are not responsible for any problems, delays, or inability to operate this Program; any liability for emails which are misdirected, not received or lost; or any technical malfunction beyond Forever New’s control.  To the maximum extent permitted by law, Forever New excludes all liability for any loss (including indirect or consequential loss), damage, personal injury, or death which is suffered or sustained in connection with this Program.   This Program and related services are provided to you on an “as is” basis without warranties of any kind, either express or implied under laws other than those that cannot be lawfully excluded, including without limitation warranties of title or implied warranties of merchantability or fitness for a particular purpose. From time to time, there may be information on the Forever New website or in other promotional materials that contains typographical or other errors, inaccuracies, or omissions that may relate to product descriptions, pricing, and availability. Forever New reserves the right to correct any errors, inaccuracies or omissions and to change or update information. 

9. Privacy 

Forever New’s collection, use and disclosure of your personal information is governed in accordance with its privacy policy.   

10. How can I cancel my membership? 

You can cancel your membership at any time and for any reason whatsoever by logging into your account and selecting the cancellation option. Alternatively, you can visit us in-store and ask us to cancel it for you, or you can contact Customer Care here. Please allow up to 5 days for Forever New to give effect to a request to cancel a membership. 

If you have additionally opted in to receiving marketing communications from us, then you can also opt-out and unsubscribe from receiving these using the available methods described in section 4 above.  

Any Rewards and spend balances that you may have accrued or be entitled to will be automatically cancelled and forfeited on cancellation. These cannot be reinstated if you decide to re-join the Program or establish a new account in the future. 

11. Suspension or termination of membership 

 We may suspend or terminate your membership at any time in our discretion, if we have reason to believe that a member has not complied with these terms and conditions.  

Any Rewards and spend balances will be automatically cancelled and forfeited on termination. These won’t be reinstated if you re-establish an account. These cannot be reinstated in the future. 

12. General Terms and Conditions: 

(a) No transfer: Membership is personal to you and it cannot be transferred to another person. Membership accounts or Rewards or Offers cannot be assigned, transferred or combined with other accounts, except you may transfer your balance and Rewards from one Forever You Rewards account to another Forever You Rewards account, as long as both accounts are yours. 

(b) New Zealand-only: Your membership and any benefits available under the Program can only be redeemed in New Zealand. They cannot be used in any other country. 

(c) Errors:  Forever New reserves the right to cancel or reverse any Rewards or Offers issued in error or remove any transaction which has been cancelled or reversed or where Forever New reasonably believes fraudulent or inappropriate conduct has occurred. 

(d) Discontinuation:  Forever New may at any time by notice to members, amend, discontinue, withdraw or terminate the Program at any time. 

(e) Variations:  Forever New may amend these terms and conditions at any time by publishing them on the Forever New website (forevernew.com.nz).  

(f) Waiver:  Any delay or failure by Forever New in exercising its rights under these terms and conditions does not constitute a waiver of those rights, unless such waiver is in writing and signed by an authorised representative of Forever New.  

(g) Changes to your details:  We cannot be responsible for any failures to notify you about important information about the Program or any failures to attribute any benefits to your membership as a result of any incorrect information that we hold about you or your membership. It is your responsibility to ensure that we hold up to date information and that you use the same information when making purchases. If the information you provide on making a purchase does not match the information that we hold about you, then your purchase is unlikely to be attributed to your membership. You can update the information that we hold about you by logging into your account, visiting us in-store or by contacting Customer Care here. 

(h) Currency: All amounts stated in these terms and conditions are in New Zealand dollars. 

(i) Governing law:  These terms and conditions are governed by New Zealand law. 

(j) Interaction with other terms: These terms and conditions are additional to any other terms and conditions and policies that apply to your purchases, return of goods, use of the Forever New website or any other voucher, discount, or offer of Forever New.  

11. When does the Program start? 

This Program originally commenced on 1 December 2018. These terms and conditions came into effect on 25 August 2026. If you became a member of the Program before this date, then previous Program terms and conditions will continue to apply to you. Please contact Customer Care here. if you would like a copy of those terms or refer to previous communications we may have sent you which contained those terms. The Rewards available in the Program have not changed. 

13. Key definitions 

Some terms used in these terms and conditions have a particular meaning.  This clause explains some of the key defined terms: 

(a) Offers: An offer is any promotional benefit extended to you from time to time that is not a Reward. 

(b) Rewards: A Reward is any loyalty benefit extended to you that is part of the standard loyalty program, as set out in Section 3. 
 
Updated 25 August 2026